Repeat customers make 2011 a successful year for RIG

While many businesses spent a trying year struggling to get out from under the weight of the recession, Remodeling Innovations Group enjoyed a banner 2011. One that a co-owner of the Brookfield-based company attributes to a reputation built on scores of well-received projects.

"Between 80 to 85 percent of our business this year came from repeat customers, referrals and word of mouth - sign that people are satisfied with the quality of our work," said Matt Griggs, who started the bathroom, addition, kitchen and recreation remodeling company in 2010 with his business partner, Joe Reyes. "We're very blessed to be affiliated with a team whose work is so highly respected."

The team includes a designer, salesperson and a handful of subcontractors. Partnering with preferred vendors, he said, allows RIG to capitalize on opportunities, as well as provide its customers with superior quality and craftsmanship.

"We rely on experienced professionals, like licensed plumbers and electricians, to round out our business," he said. "And with Joe being the owner/operator of bathroom projects and the both of us having complete quality control over every project, we ensure that jobs live up to our high standards."

Despite RIG's stellar year, Griggs said the business is careful not to take on more work than it can handle - adding that maintaining a manageable schedule enables the company to complete projects on budget and on time (usually, six weeks from start to finish for an average kitchen remodel).

The approach is part of RIG's dedicated customer service commitment.

"We give so much attention to our clients," he said. "They're not just numbers to us. We keep them informed every step of the way and only sell what we believe in. If customers care enough about their homes to invest in remodeling ventures, then they'll get the best products available. For example, with bathroom projects, and with some of our customized products and services, we can complete a remodel in as little as one day."

If you would like to suggest a business to be featured in the Business Spotlight, send an e-mail to news@cninow.com or call (262) 446-6643.

JUST THE FACTS

BUSINESS: Remodeling Innovations Group

ADDRESS: 3695 N. 126th St., Unit E, Brookfield

PHONE: (262) 439-8068

WEBSITE: RemodelingInnovationsGroup.com

OWNERS: Matt Griggs and Joe Reyes

INCORPORATED: 2010

TYPE OF BUSINESS: Home remodeling

PEARLS OF WISDOM: "Price only carries so much weight. Ultimately, who a customer chooses depends on how comfortable they are allowing that contractor in their home."