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Dog training that goes beyond sit and stay

Dog's Best Friend helps owners, pets build bonds

Chas Rooney, who is holding a papier mache dog mask a friend bought for him while touring Europe, is the owner of Dog's Best Friend, an obedience training facility in the Elmbrook Veterinary Clinic. Photo By C.T. Kruger

Jan. 16, 2012 | 18 comments

In more than 25 years in business, Chas Rooney estimates he's trained about 7,000 dogs - and twice as many canine owners.

"It's not enough to get dogs to listen to me," said the proprietor of Dog's Best Friend. "Trainers must have well-developed people skills as well, so they can reach dog owners and communicate to them how they can get the most out of relationships with their pets."

With no two personalities alike - be they dog or human - Rooney long ago shunned cookie-cutter training methods in favor of a customized, reinforcement-based approach.

"I use variations and combinations of five reinforcement methods," he said. "Positive involves giving dogs treats, toys or anything that will make them want to obey; neutral is repetitive conditioning, like homework; assertive is catching the dog in the act of committing a small mistake and correcting it on the spot; preventive teaches the dog to recognize 'no;' and negative is something that will cause a dog discomfort, like a choke collar or spraying water in its face. One should only own a dog to love it, so I only use negative reinforcement as a last resort, in case a pet is violent or prone to running out in the street and endangering itself. "

Dog's Best Friend conducts obedience classes in both group and private settings, and also offers specialty courses that include training dogs to perform tricks, hunt and carry out search and rescue missions.

The classes are offered daily - a fact, Rooney said, that further distinguishes his Brookfield-based business from the competition.

"Unlike most dog trainers, Dog's Best Friend is a full-time, professional dog-training facility," he said. "This is my career. Because it's all I do, I can train better and faster than those who only train on the side.

"Once a pet's been trained, their personality comes to life and the owner can experience an incredible relationship that involves so much more than just walking their dog and cleaning up after it."

If you would like to suggest a business to be featured in the Business Spotlight, send an e-mail to news@cninow.com or call (262) 446-6643.

JUST THE FACTS

BUSINESS: Dog's Best Friend

ADDRESS: 150 Janacek Road, Brookfield

PHONE: (414) 476-5511

ONLINE: DogsBestFriend.net

OWNER: Chas Rooney

INCORPORATED: 1986

TYPE OF BUSINESS: animal care

PEARLS OF WISDOM: "The potential relationship between humans and dogs is awe-inspiring when proper, clear and simple, intuitive training and communication is taught, learned and put in place."

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  1. I'm very surprised to see this article in BrookfieldNow about Dog's Best Friend when there are so many really good dog trainers out there. This place uses force based training for the most part. The humane society wouldn't allow Mr. Rooney to train their dogs for free because of his methods. Please do your research people and find a good positive dog trainer that will help you strengthen the bond with your dog.
    Hide replies
    • Although it is true that Dog's Best Friend will use more forceful forms of training (Negative Re-enforcement) in matters of Dog Aggression, it is also true that the Humane Society and I have been at odds for 26 years on the concept that "killing" a dog is HUMANE. Forceful Negative re-enforcement such as pinch collars, electronic collars, harsh yanks etc. are NEVER done without the owner's permission after an extensive explanation is given as to what will be done.
      It is also important to note that I am no longer 18. I have had 26 years to temper my approach to human/dog interaction; and I will be the first to say that negative re-enforcement should be avoided at all costs unless physical harm or abandonment of the dog are at stake.
      I am proud that I have grown beyond the more alpha wild tendencies of my past.
      I invite the humane society to observe the methods and teaching styles that I use now and not judge on the strict past adherence to dominance that I was more prone to adhere to in the past.
    • I'm not even sure where to begin here. I have never used Dog's Best Friend before, and I'm sure I never will after reading Mr. Rooney's response to klachey's feedback. If I am going to pay someone to help modify my dog's behavior, I think they should have at least a minimal understanding of operant conditioning. I'm going to take a wild guess and assume that because Mr. Rooney does not even know how to spell negative reinforcement, that he does not know how to safely train a dog using negative reinforcement.

      Negative reinforcement is the removal of an unwanted stimulus in response to a positive behavior. Its intended purpose is to increase that behavior. For example, in BF Skinner's original experiment he would play a loud noise continuously until the desired behavior was achieved, at which point the sound was turned off. A pinch collar or shock collar could be used for negative reinforcement if the painful stimulus is being applied continuously and removed when a dog performs a desired task, but I highly doubt this is how Chas is using them. "Harsh yanks" cannot be used for negative reinforcement, so it is more likely that Mr. Rooney is using positive punishment in his training and just calling it negative reinforcement.

      Positive punishment is used to decrease negative behavior and involves presenting an aversive stimulus, like a shock or a pull, when a negative behavior occurs. A great example would be harshly pulling back on a dog's collar when the dog lunges at someone.

      If you have an aggressive dog please contact your vet and see if they have any suggestions rather than sending the dog to Chas. My vet was happy to recommend a qualified behaviorist who understood operant conditioning and knew how and when to use positive and negative reinforcement.
    • First and foremost, it is sad to think that someone who has admitted that they have never met or observed my ability to train a dog would be so opinionated about me. I have always welcomed observation and, in fact, have specifically designed "sample packs" in the Services offered category of the website (www.dogsbestfriend.net) to permit potential customers the ability to observe and participate, I welcome all to see the incredible techniques and results offered.
      Second, I was unaware that my ability to spell reinforcement was any indicator of my knowledge of skills.
      Finally, it is common knowledge that dog training is not a regulated or recognized occupation in the United States. Therefore the term and definitions of such terms are also not regulated or set. The right for me to use the term "Negative Reinforcement" to describe any form or technique that is designed to cause any form of unpleasantness to the dog is just as valid as anmaci belief that the use of a pinch collar or shock collar can be used over an extended period of time to cause painful stimulus until the dog performs a desired task. I quote anmaci's exact words, "A pinch collar or shock collar could be used for negative reinforcement if the PAINFUL stimulus is being applied CONTINUOUSLY and removed when a dog performs a desired task..." The thought of continuously applying a painful stimulus to a dog over a period of time sickens me. Anybody who wishes to use this concept, whether they call it negative reinforcement or operant conditioning, should be ashamed.
  2. Thank you Dogs Best Friend for training my dog, Walle. I had an aggressive dog, and thanks to Chas's years of experience, Walle, is now a very well behaved dog, and I am proud to say Chas helped me train Walle!

    Thank you!
    Hide replies
    • I would also like to comment on klachey's review...I started taking classes at Waukesha Humane Society and there techniques did not
      work for my dog, if I would not have found Chas my dog would have been one of the most aggressive dogs you would of ever met. I am so glad that I found Chas through my vet Elmbrook Vet, who highly recommended Dog's Best Friend and now I have one of the nicest dogs for my son who is using him as a service dog. So please do your research and hire Chas as your dog trainer!
  3. I'd like to comment on klachey's review and Chas' response too. Even as recently as 15 years ago, dominance training enjoyed mainstream acceptance. Many, if not most, dog trainers were instructing owners to use some form of dominance in their training. It should be no surprise that Chas used this approach early in his training career. The thinking on dominance training has changed, and Mr. Rooney's reply indicates that his methods reflect an evolving understanding of animal (and human) behavior. Dog training is not a set science with one set of answers; veterinary behaviorists continue to work to refine our understanding of companion animal behavior while broadening their ability to offer all manner of interventions to support and reinforce the human-animal bond. It's troubling to read "drive-by" take-downs like klachey's; anyone with "boots on the ground" like Chas, who works with great success to make humans better owners and pets better companions, should be cheered. Keep up the good work!
  4. Chas trains your dog to behave, rather than training the dog to do tricks, like other training places. My pup and I learned more in 3 training sessions than 8 weeks of other training. I can't wait to learn more and train my dog to be the dog my wife and I always wanted!
  5. We are grateful and loyal customers of Dog's Best Friend. If it weren't for Chas and his very occasional use of negative reinforcement (along with numerous other training methods) with our rescue doberman pinscher, our dog may very well have ended up at the "humane" society, where he surely would have been destroyed due to aggressiveness.

    Our dogs are part of our family, and we trust Chas 100% to help our dogs become better-adjusted. We would *never* entrust our dogs to an abusive trainer. Chas has only used a form of negative reinforcement on a few occasions when our dog has been in a highly agitated state of mind. We have 100% confidence in Chas's judgment, and have seen a huge change in our dog's behavior. Chas's training program, including his only-when-absolutely-necessary use of negative reinforcement, has improved our dog's quality of life immeasurably.
  6. I have trained two dogs, both Labradors, with Dogs Best Friend and its owner Chas. In my opinion each was a success. If you achieve 75% of the perfection Chas expects I know you’ll be pleased with your dog(s). We get so many compliments on how well our dogs behave and listen to the members of the family. He may come off a little quirkie, but I can’t argue with the success of his methods. A large part of the training is training you, and if you are not seeing results, then you’ve no one but yourself to blame. You’ve got to do your homework outside of class and spend the time with your dog. Most of us could do these things on our own, just like losing weight or body building, but we lack the discipline, we need a coach, a trainer... and that is where Dogs Best Friend comes in. It worked amazingly for our dogs!
  7. After adopting Shyla from the Humane Society, I realized that not only was she aggressive, but this was alot harder than I had imagined, and I needed major help. Chas has been working with Shyla and I for over a year now, and the difference in Shyla's behavior is awesome. Not only has Chas guided me in training Shyla, but has encouraged and motivated me to make the commitment to continue daily training at home.He is an outstanding teacher and I'm excited to be a proud dog owner!
  8. I have grown up around dogs and love being with them. My family always had small dogs that were easy to control. Now, my husband and I have a pitbull. Everyone immediately thinks that he is going to bite their faces and are afraid to come over, but he is the sweetest thing ever.... just very hyper! I took Tyson to Dog's best friend and have seen a total change in him. I brought my mom to a training session and she could not believe how great he did there! He still has some work to do with his energy, but I am more confident having him around other people now.
  9. My 10 month old strong willed, but adorable Airedale, Teagan, met Chas about a month ago. She was introduced to Chas because she lacked manners and discipline and at 70 pounds, I could no longer manage her on a leash. We have had five private lessons with Chas and only one group lesson so far. I would have never believed that within one short month, my naughty dog would sit, stay, lie down, come, and heel whenever asked with a single command and also understand the meaning of the word NO. She also can do this in a room full of other dogs with a lot of distractions going on all around her. It is amazing.
    Chas is a true dog professional and trains dog owners to understand how and why the training techniques work and experiencing the effectiveness is very rewarding. Teagan and I now have enjoyable walks with no pulling my arm out of the socket. We can now invite guests into our home without them being jumped on or having their shoes or socks nibbled. Although we still have a few bad habits to correct, I am confident that before Teagan’s first birthday, she will be the well behaved best friend we always dreamed of. We are so very proud of her. Thank you Chas.
  10. It wasn't too long ago that I watched one of Chas's group classes to see if I wanted to sign up. I think his methods are too militant for most dogs and I would not use a trainer like this.
    Hide replies
    • In a Group Class, I am not the one that does the training, the customer does. Each customer is constantly reminded of their positive choices available to focus their dog's attention on them. Each customer is also warned that it is far too easy and common to default to more assertive methods to gain quicker results. Ultimately, warnings or not, the customer makes the choice and does the training. I would have loved to have had RShirk mention this to me during the lesson they observed. It would have given me a perfect, concrete example of my warnings to my clientele that they do not always need to default to the more assertive methods.
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